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Network Support Solutions

Network and Help Desk Support

F1 provides world-class Network, Network Support & Help Desk solutions and support that enable clients to:

  • Meet and manage rising service standards.
  • Enhance customer productivity and self-sufficiency.
  • Implement the latest support technologies and tools.
  • Increase productivity and improve morale through the hiring, training and retention of highly qualified staff.
  • Our offering spans all three dimensions of Help Desk implementation and management -- People, Process and Technology.

F1 works with you throughout our engagement process to determine what type of service best meets your needs, ranging from providing advice to full implementation and post-implementation support.

Call Center Solutions

F1 provides Call Center Operator Teams skilled in:

  • Customer Service in a high volume Call Center
  • ACD (Automatic Call Distribution System)
  • Effective multi-tasking

We specialize in the use and update of online intranet directory. Sample Team responsibilities include:

  • Support an average of 10-20,000 users per week
  • Maintain internal directory websites
  • Operator-Switchboard skills
  • Maintain impressive raw abandon rate %
  • Daily coverage of 7am- 7pm (option for 24/7)
  • Maintain call length averaging less than 15 seconds
  • Assist in information gathering for problem identification
  • Incidence occurrence studies and analysis
  • Maintain resolution identification records
  • Assist in prediction of future manpower needs.

For more information, send requests to info@f1solutions.com.