Information Technology

The world of IT connectivity is growing, mingling the consumer, corporate and client worlds into one massive network. At the same time, some businesses want to focus on smaller internal projects that prioritize security and discretion. No matter the size of a network or the tools it integrates, there are consistent demands on these systems. Enhance compliance, boost accuracy and gain more confidence with F1 Technical's support options.

Network Support Solutions

The world of IT connectivity is growing – mingling the consumer, corporate, and client worlds into one massive network. At the same time, some businesses want to focus on smaller internal projects that prioritize security and discretion. No matter the size of a network or the tools it integrates, there are consistent demands on these systems. Enhance compliance, boost accuracy, and gain more confidence with F1 Technical Solution’s support options.

Network and Help Desk Support

F1 Technical Solutions provides world-class network, network support, and help desk solutions. Our expertise runs in a variety of areas that can make your business run more smoothly, while sparing your company the difficult tasks that the modern network demands. We will work with you throughout the process in order to find out what problems you face, and exactly which areas you need help in. When our experts determine your needs, we can offer solutions from consulting and advice to full implementation and support.

Our offering spans all three dimensions of Help Desk implementation and management ñ people, process and technology. The solutions we provide will allow you to:

Meet and exceed the rising service standards of the industry
Enhance customer productivity and self-sufficiency
Implement the latest support technologies and tools
Increase productivity and improve morale through the hiring, training and retention of highly qualified staff

Call Center Solutions

F1 Technical Solutions provides call center operator teams with a variety of skills and the experience to help your company offer the best service possible. Our operators are skilled in the following areas:

Customer service in a high-volume call center
Automatic call distribution system (ACD)
Effective multi-tasking

We specialize in the use and updating of online intranet directory. Within this field, there are a number of required skills, and our staffing solutions are ready to offer them all to you. We can provide you with staff members who have the ability to:

Support an average of 10-20,000 users per week
Maintain internal directory websites
Operator-Switchboard skills
Keep impressive raw abandon rate percentage numbers
Provide daily coverage of 7am- 7pm, with an option for 24/7
Average a call length of less than 15 seconds
Assist in information gathering for problem identification
Conduct incidence occurrence studies and analysis
Maintain resolution identification records
Help in prediction of future manpower needs.